MR SIPPY PRODUCTS PTY LTD
Last updated: 1st April, 2025

At MRSIPPY PRODUCTS PTY LTD ("mrsippy", "we", "our", "us"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with Australian Consumer Law. and the Privacy Act 1988 (Cth) and other relevant regulations in New South Wales.


1. What is Personal Information?
Personal information refers to information about an individual that is identified or reasonably identifiable. This includes any fact or opinion, whether true or not, about. an individual. Some types of personal information, such as health information,  are classified as 'sensitive information' and are subject to additional protections under the Privacy Act.


2. Collection of Personal Information
We collect personal information when you use our website, subscribe to our services, make a purchase, or interact with us in any other way. The types of personal information we may collect include:

• Name
• Email address
• Shipping address
• Billing address
• Phone number
• Payment details (such as credit card information)
• Account login details
• Technical information: When you browse our website, we may collect data such as
your IP address, browser type, and operating system.

We collect this information directly from you when you make purchases or sign up for services like our subscription program ("SipScription").


3. Use of Personal Information
We use the personal information we collect to:
• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send you updates, newsletters, or promotional material (if you have opted in)
• Improve our website, products, and services based on customer feedback
• Manage your account and subscription preferences
• Comply with legal obligations
We will only use your personal information for purposes directly related to the services
we provide and will not use it for any other purpose without your consent, except as
required by law.


4. Disclosure of Personal Information
We may share your personal information with third parties in the following
circumstances/may include:
• To process payments through secure third-party services (e.g., Stripe)
• To deliver products through third-party shipping providers
• To comply with legal obligations or enforce our terms and conditions
• With your consent, to provide you with marketing and promotional materials
• Professional advisers, such as lawyers and accountants
• Marketing agencies or third-party service providers

We will only disclose your information to third parties to the extent necessary to fulfill business functions.


5. Security of Personal Information
We take reasonable steps to protect the security of your personal information, including using secure payment gateways and encryption technologies. However, no method of data transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee the absolute security of data transmitted over the internet.


6. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your personal information is no longer required, it will be securely deleted or anonymised.


7. Accessing and Updating Your Personal Information
You have the right to access, update, or correct your personal information held by us. If you would like to request access to your personal data or update your information, please contact us using the details below.


8. Can You Choose Not to Disclose Your Personal Information?
If you contact us for general inquiries, you do not need to identify yourself. However, we may not be able to assist you fully without certain details, such as a valid email address.


9. Direct Marketing Communications and Opt-Out
We will only send marketing communications (via email, SMS, or other channels) if you have consented to receive them. You can unsubscribe from these communications at any time by contacting us at info@mrsippy.com.


10. Cookies and Tracking Technologies
We may use cookies, web beacons, and other tracking technologies to improve your experience on our website. Cookies help us personalise your experience, analyse website traffic, and optimise our website's functionality. You can control cookie settings through your browser settings.


11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly. collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.


12. Where Is Your Data Stored and Transferred?
Your personal data is stored securely within Australia and may be transferred to other countries for processing by third-party services, such as payment gateways. We follow industry-standard security practices to protect your data.


13. Security
We take appropriate measures to protect your personal information from unauthorised access or misuse. However, no data transmission over the internet is fully secure. We implement best practices and adhere to security standards to protect your data.


14. Third-Party Services
We may link to third-party websites or services. These sites are not under our control, and we are not responsible for their privacy practices.


15. Complaints
If you have concerns about how we handle your personal information, please contact us at info@mrsippy.com We will investigate your concerns and resolve them promptly.


16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website. By continuing to use our services, you agree to the updated policy.


17. Contact Information
If you have questions or complaints about how we manage your personal information, please contact us at info@mrsippy.com.